LEGAL
Terms and Conditions
The terms governing your use of our services and deliverables.
Terms and Conditions of Service
Last updated: October 2025
In summary
Dalton Cyber helps organisations understand their risks, meet requirements, and strengthen defences so they can operate with confidence. Our work is designed to reduce risk, not remove it, which means no cybersecurity service can offer complete protection.
We act with care, professionalism, and integrity, but managing your systems and information will always remain your responsibility. These Terms and Conditions explain how we work, how we handle data, and how liability is limited. They’re written to be fair, transparent, and easy to understand - protecting your organisation and ours.
1. Application and Entire Agreement
These Terms and Conditions apply to all services provided by Dalton Cyber Security Group Limited, a company registered in England and Wales (No. 15198378) with its registered office at Bank Chambers, Market Place, Stockport, SK1 1AR.
Together with our quotation or proposal (the “Contract”), these Terms form the entire agreement between us.
You confirm that you have not relied on any statement or promise not expressly included in the Contract.
Any other terms you try to impose, or that may be implied by trade or custom, do not apply.
2. Interpretation
“Business day” means any day other than a Saturday, Sunday, or public holiday in England and Wales.
Words in the singular include the plural and vice versa.
Headings are for convenience only and do not affect interpretation.
3. Our Services
We will deliver our services with reasonable care, skill, and professionalism.
Our services may include consultancy, assessments, audits, training, certification support, or other professional services as described in our quotation or proposal.
Our work is intended to help you manage risk, not eliminate it. No cybersecurity service can guarantee complete protection.
We may make changes required by law or safety obligations and will let you know if that happens.
We’ll make reasonable efforts to complete the work within agreed timescales, but time is not “of the essence”.
4. Your Responsibilities
You must provide any information, access, approvals, or materials we reasonably need to perform our services.
If you fail to do so, we may suspend or terminate the services, and we will not be responsible for delays or losses caused by your failure to cooperate.
Our advice and reports are based on the information you provide. We cannot accept responsibility for outcomes resulting from incomplete, inaccurate, or delayed information.
5. Fees and Payment
Fees are as set out in our quotation or proposal and are normally charged on a time-and-materials or fixed-fee basis.
Additional work not included in the quotation will be charged at our standard rates unless agreed otherwise.
Fees are exclusive of VAT and any other applicable taxes.
We will invoice you either when services are complete or in accordance with the agreed schedule.
Invoices must be paid within 14 days unless otherwise agreed in writing.
If payment is late, we may charge interest at 4% above the Bank of England base rate until payment is made in full.
We may suspend work or withhold deliverables if invoices remain unpaid.
All payments must be made in pounds sterling unless agreed otherwise.
6. Changes and Cancellations
We may withdraw or amend a quotation if not accepted within 28 days.
Either party may cancel an order before it has been accepted.
If you need to amend the services, please tell us in writing as soon as possible. We’ll try to accommodate changes and adjust the fees if necessary.
If we need to make changes due to factors outside our control, we’ll notify you and keep disruption to a minimum.
Where a service involves third-party certification or validation, you agree to meet any deadlines or information requests set by that third party. Additional fees may apply if deadlines are missed or certificates must be re-issued.
7. Sub-contracting and Assignment
We may assign, transfer, or subcontract any part of our rights or obligations under these Terms.
You may not transfer or assign your rights under the Contract without our written consent.
8. Termination
We may end the Contract immediately if you:
- materially breach these Terms,
- fail to pay any invoice when due, or
- become insolvent or subject to any insolvency proceedings.
Termination does not affect any rights or obligations already in place at that date.
9. Intellectual Property
We retain all intellectual property rights in any materials, reports, templates, or tools created during the delivery of our services. You are granted a non-exclusive licence to use these materials only for your internal business purposes.
10. Liability and Indemnity
Our total liability to you for any claim arising from the Contract is limited to the total fees payable by you for the relevant services.
We are not liable for:
- indirect or consequential loss,
- loss of profit, revenue, business, data, or reputation, or
- any delay or failure caused by factors beyond our reasonable control.
No Guarantee of Security Outcomes
While our services are designed to help you identify and reduce cyber risk, no service, assessment, or control can guarantee absolute security. We make no warranty that your systems, data, or operations will be completely secure or free from breach, attack, or compromise.
Exclusion of Post-Service Liability
To the fullest extent permitted by law, we exclude all liability for any loss, damage, or costs (direct or indirect) arising from any cyber incident, data breach, or other security event occurring after our services have been delivered. This includes loss arising from negligence, except where such exclusion would be unlawful.
You agree to indemnify us for any damage to equipment or property caused by you, your staff, or contractors.
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any matter that cannot be lawfully limited.
11. Data Protection
We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.
Where we act as a data processor on your behalf, we’ll only process personal data as required to deliver our services and in line with your instructions.
We won’t share personal data with third parties except where necessary to deliver the service, comply with the law, or with your permission.
We maintain appropriate technical and organisational security measures.
You can read more in our Privacy Policy or contact us at contact@daltoncyber.co.uk.
12. Circumstances Beyond Our Control
Neither party is liable for delays or failures caused by events beyond its reasonable control - including industrial action, civil unrest, fire, flood, terrorism, or war. If such an event continues for more than 90 days, either party may cancel the affected services.
13. Notices and Communication
Notices must be in writing and sent to the most recent address or email provided by each party. Notices are considered received:
- on delivery, if sent by courier or hand;
- when sent, if transmitted by email (with confirmation of successful delivery); or
- five business days after posting by mail.
14. Variation
We may update these Terms and Conditions from time to time. The version in effect when you accept our quotation or order will apply to that engagement. Updated versions will be published on our website.
15. Severance and Governing Law
If any part of these Terms is found invalid or unenforceable, the remaining sections remain valid. These Terms are governed by the laws of England and Wales, and any disputes will be handled exclusively by the courts of England and Wales.
Contact Us
For questions about these Terms, please email